Thank you for shopping at Bunbury. I want to personally let you know how much I value your business and want you to be fully satisfied with your purchase. I have a 30 day return policy on items you are not satisfied with. Please contact me before returning an item so I can help you with the shipping details.
I try very hard not to make a mistake with your order, but if a processing error of your order occurs, I will correct the mistake at no extra charge to you. Please contact me within 30 days of the receipt of your order so that I can work with you to make it right. Unfortunately I am not able to replace, reship or refund if I am not notified within those first 30 days.
Exceptions: Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. I am not able to provide replacements for products that are not otherwise damaged.
Refunds will be issued within 2-3 business days once returns are received and processed. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at my discretion.
All returns must be in new condition ie: unwashed, uncut, no pet hair, nor smoke or other odor, and include all original packaging. Patterns and kits must be unopened. Returns that have a smoke odor will not be refunded. If an item has been used, washed or cut, it is not eligible to be returned.
Returns of products with Manufacturer Warranties: If you’ve purchased a product that came with a Manufacturer Warranty please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, I am unable to accept returns of damaged or malfunctioning warrantied products.
If you have any questions about an order, need to make a change or would like to make a return, please contact me, I'm so very happy to help you.